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Shifting Thinking

pulling-it-together

Understanding Customers to Create Value - Part 5

Understanding the jobs that our customers are trying to do and the outcomes that they are trying to achieve is a useful tool.

Here are some helpful questions that can help us pull everything together and self-check our approach.

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Tracy Hall
Published by: Tracy Hall on Aug 15, 2019 3:33:41 PM
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Education that Goes up to 11

We love ideas.
Ideas can change the world.

Knowledge is one of our core values. Get a glimpse into how we support our staff through learning and ongoing education, promoting their personal growth and professional development. 

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Jo Taute
Published by: Jo Taute on Aug 1, 2019 4:46:00 PM
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Understanding Customers to Create Value - Part 4

Why do customers do what they do? What sparks the choices that they make?

Here are six important elements that shine a light on what drives customer behaviour and decision-making.

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Tracy Hall
Published by: Tracy Hall on Jul 25, 2019 1:04:57 PM
Where-to-look2

Understanding Customers to Create Value - Part 3

When trying to understand your customers, where do you begin? Where do you search for insights?

Here are five useful pointers that will help you to identify opportunities and find your way.

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Tracy Hall
Published by: Tracy Hall on Jul 12, 2019 3:30:00 PM
Approaches-can-mislead

Understanding Customers to Create Value - Part 2

As you seek to understand your customers it can be easy to stray off the path...

Here are four easily avoided missteps and pitfalls that you might encounter as you investigate.

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Tracy Hall
Published by: Tracy Hall on Jun 21, 2019 3:30:00 PM
Undertanding-Customers-Pt1

Understanding Customers to Create Value - Part 1

Sometimes understanding your customers can seem like an insurmountable task…

Get started with Jobs to Be Done and uncover insights into customer motivations and behaviour.

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Tracy Hall
Published by: Tracy Hall on May 30, 2019 3:30:00 PM
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5 Ways Putting Customers First Can Help Improve Your Bottom Line

A customer-first strategy is specifically designed to revolve around your customers and position them at the very heart of your business, ensuring that their wants and needs are the central driving force that informs your decisions and that your resources are properly allocated to deliver the highest value.

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Tracy Hall
Published by: Tracy Hall on Feb 19, 2019 4:49:14 PM
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6 Signs Your Strategy is Focussed on Products, Not Customers

There are a multitude of reasons why you should consider your customers first but it’s not always clear whether you are on track and moving in the right direction.

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Tracy Hall
Published by: Tracy Hall on Feb 8, 2019 4:14:11 PM
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11 Common Misconceptions about Customer First Strategy

Have you started piecing together the puzzle of Customer First Strategy? Don’t fall for any of these 11 misconceptions about what Customer First Strategy involves.

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Henrik Arlund
Published by: Henrik Arlund on Jan 30, 2019 2:12:46 PM
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Summer reading for 2019

What do 88% of self-made millionaires have in common? According to a 5-year study, Tom Corley, author ofChange Your Habits, Change Your Life found 88% of wealthy self-made millionaires spend at least 30 minutes reading every day. 

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Henrik Arlund
Published by: Henrik Arlund on Dec 21, 2018 12:16:17 PM

Shift Your Thinking

Good To Great

We believe that shifting thinking from products to customers can take any business from good to great. 

Power up your business with Blue Ocean insights ON:

  • Shifting thinking from products to customers
  • Shaping organisation around a customer-centric purpose
  • Turning strategy into action

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