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When seeking to understand our customers it is easy to fall prey to the illusion that we already know everything about them and have all of the answers. Luckily, Jobs to Be Done is a helpful tool to keep us on the right path and guide us to that all-important ‘why’ that underlies their behaviour.
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Meet Dale.
Coming from a family that started and ran their own SME, Dale has a passion for helping B2B businesses succeed. His background has inspired him to select a path that not only speaks to him and gives him purpose but also delivers value to our clients.
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Why do customers do what they do? What sparks the choices that they make?
Here are six important elements that shine a light on what drives customer behaviour and decision-making.
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When trying to understand your customers, where do you begin? Where do you search for insights?
Here are five useful pointers that will help you to identify opportunities and find your way.
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As you seek to understand your customers it can be easy to stray off the path...
Here are four easily avoided missteps and pitfalls that you might encounter as you investigate.
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Sometimes understanding your customers can seem like an insurmountable task…
Get started with Jobs to Be Done and uncover insights into customer motivations and behaviour.
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A customer-first strategy is specifically designed to revolve around your customers and position them at the very heart of your business, ensuring that their wants and needs are the central driving force that informs your decisions and that your resources are properly allocated to deliver the highest value.
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There are a multitude of reasons why you should consider your customers first but it’s not always clear whether you are on track and moving in the right direction.
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Have you started piecing together the puzzle of Customer First Strategy? Don’t fall for any of these 11 misconceptions about what Customer First Strategy involves.
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What do 88% of self-made millionaires have in common? According to a 5-year study, Tom Corley, author ofChange Your Habits, Change Your Life found 88% of wealthy self-made millionaires spend at least 30 minutes reading every day.
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Make 2019 a year of change by seeking out new opportunities and new challenges. At Blue Ocean Marketing, we're always looking for stars, but right now there are three awesome opportunities, just listed. Do any of these positions sound like you?
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Crafting a good value proposition for your business is an important part of your overall strategy and messaging. One that conveys to your customers why they should do business with you… rather than your competition.
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Do you spend a tremendous amount of time comparing your product with competitors’ products and less on developing your own value proposition? It is more rewarding to look inwards and evaluate if your value is clearly understood and communicated.
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Building profitable, long-term customers is more than guesswork. Many businesses struggle to create long-lasting relationships at a sustainable cost. Often, inefficiencies created by a lack of understanding and forward planning can erode the profitability of long-term customers, even those with the highest lifetime value.
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Brand without strategy risks amplifying the wrong message, to the wrong people. This insight poses an approach to aligning strategy and creative, to make sure you amplify the right strategic message through your brand and into communications
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In any given week, I talk to numerous businesses, particularly those in startup or growth mode, who struggle with finding the tactics to access and grow a customer base in line with strategy - and to do so cost-effectively. To extract profit from those tactics is often a bigger challenge.
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Strategy is one of the most underestimated and over-complicated topics in business. This article shares my views on how rewarding theories and frameworks can be when applied in your own organisation.
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